Return Policy

At Silver Valley, we want you to be completely satisfied with your purchase and we are confident you will love it; however if you are not satisfied for any reason, you may exchange your items within 30 days of your purchase.

Exchange or store credit will be provided as long as the items have NOT been worn, damaged, and are in the original condition and box that you received them.

To return any item please:
1. Send the product in their original package including a copy of your receipt or order number to the following address:
PO Box XXX
Milton, ON

2. Write us an email explaining the reason of the return to the address sales@silvervalley.ca

3. We will contact you to arrange an exchange or a store credit for you once the product has been received.

The cost of shipping any items returned are to be handled by customers and are non-refundable.

Please be aware that for hygienic reasons, we do not accept returns on any earrings.